Analytics and Strategy - Support Solution for Collections

We’ve combined the capabilities of InfoCentricity’s Xeno™ decision engine with our unique insights into creating world-class collection strategy design into a complete solution that delivers optimal liquidation results in collections and recovery. Strategy Director™ allows credit grantors and portfolio managers to optimize collection treatment strategy for managing future contact efforts, balancing cost and performance. We can help you identify segments in the collection file that have the best liquidation rates, and avoid costly servicing mistakes on low performing assets. Most importantly, Strategy Director™ requires no significant front-end investment in software or tools, no long-term commitment, and no internal resource commitments.

Recognizing the limitations imposed by organizational size and economies of scale, Stratagem Portfolio Services provides a cost-effective means of allowing organizations to outsource their strategy and analytics capabilities to experts through a managed hosted environment. Through our partnership with InfoCentricity, we have the capability of performing world-class segmentation design, analytics, modeling, and reporting for clients by developing ongoing strategies designed to improve business results.

Improve net liquidation rates by diversifying contact channels

For clients seeking a diverse collections strategy that emphasizes multiple contact channels including outbound dialer, IVR, Internet, text messaging, and letters, we provide insights on customer preferences for contact channel, coupled with expected effectiveness in each channel. Our strategy seeks to create a balance between preference and effectiveness, allowing optimization of performance versus cost.

Effectively manage offshore resources

For those leveraging diverse resource pools in offshore and domestic markets, with varying degrees of effectiveness, we can strategize on the use of these resource pools to optimize results. Our ability to rank order pre and post charge-off accounts provides flexible strategy options.

Make better decisions across the entire customer lifecycle

Strategy Director™ helps companies make better decisions across the entire customer lifecycle by leveraging InfoCentricity’s Xeno™ platform and our lifecycle risk expertise to discover actionable new insights, plan strategies, predict behavior and drive performance through your operations activities.

Benefits

With Strategy Director™, organizations can increase the effectiveness of decisions in collections and recovery by:

• Connecting predictive model and strategy outputs to operational systems like dialing, voice broadcasting, lettering, email, etc.
• Leveraging “best time to call”
• Optimizing available contact methods – manual, dialer, IVR, Internet, letter
• Capitalizing on all customer interactions including collector and call center notes
• Flexible scoring objectives, from risk through revenue to expected liquidation
• “Flip” strategy --- identify targeted responders to rehabilitation efforts
• Settlement strategies based upon past collection efforts and expected response
• Letter strategies based upon expected liquidation value – reduce costs of non-responsive accounts
• Best treatment strategies for risky current accounts

By leveraging Xeno’s analytics and our strategy consultants, we can favorably impact your business:

• Design and deploy new world-class predictive models and strategy applications in days, not months
• Availability of what-if analysis in real-time to simulate the impact of your new strategies on multiple aspects of the business
• Design, deploy and report on operational outcomes all in one integrated environment
• True optimization of liquidation results at a net basis balancing liquidation rates with costs

Your sensitive customer data is managed through Cervalis, a world-class provider of data services on a global scale that meets or exceeds all relevant international certifications and requirements for data security and data management. We perform our data analysis and strategy development efforts on your portfolio in a secured environment, and return an executable file containing specific actions to take, as well as other pertinent data, for each account, allowing easy execution in your collections operation.

With Strategy Director™ you determine the frequency of periodic portfolio analyses and strategy development --- daily, weekly, bi-weekly or monthly, depending upon your portfolio size and expected impact on results. We offer a scalable solution that fits the needs of virtually every credit grantor or portfolio owner of every size.

Strategy Director™ is a solution that allows distribution of your collection servicing across multiple sites and contact channels with deep insights on customer preferences, behavior, and liquidation results. Now you can leverage offshore capabilities and alternative contact channels successfully without negative impact on customer behavior, while managing collection costs.

Pricing

There is no costly software to purchase, and you won’t need to hire a PhD in Statistics. With Strategy Director™, you can focus on your business while, working in partnership with your team, we provide the deep analysis and strategies that will impact your bottom line.

Since the software resides in our secured data environment, you do not need to install our applications on your end. Pricing is based upon the number of accounts in your portfolio that are analyzed in our analytics engine monthly, the number of data sources that are analyzed, and the number of strategy areas you choose.

Typically, clients provide a data file consisting of routine collections and contact data. For those clients who use a predictive dialer, inbound ACD or IVR, these data sources provide additional insights on customer behavior and operational data that can provide future results.

Whether you chose to have analysis performed daily, weekly or monthly, pricing is tiered so that the more you use, the less you pay on a unit cost. Pay as little as 2 cents per account to improve net liquidation results as much as 40%!

No Long-Term Commitment - Period

Try Strategy Director™ risk-free without any obligation beyond the first 90-day trial period. If you are dissatisfied with the results, discontinue using the service without further obligation. We are so convinced of the performance lift you will see and ongoing satisfaction with the service that we are certain you will continue to use it.

Getting Started

A simple call is all that is necessary to get started. We will discuss your strategy and business objectives, and the value of different data sources at your disposal. Our experience and data analysis will help determine whether these external data sources will provide actionable customer insights and improve portfolio performance.

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